General Terms and Conditions for the online purchase of tickets on the website of the respective Deutsche Messe AG event.
The following General Terms and Conditions (hereinafter referred to as "GTC") apply to contracts for the sale of event e-Tickets and registration codes ("Tickets") concluded between Deutsche Messe AG, Messegelände, D-30521 Hannover, Germany ("Deutsche Messe") and the buyer via the online ticket shop of the respective event website ("website").
The Customer agrees to use this Website exclusively for the purpose of acquiring Tickets. The Customer is prohibited from making deep links to pages on this Website – for any purpose whatsoever – without the express permission of Deutsche Messe.
The Customer must not use robot or spider software, nor attempt by any other means, automated or manual, to monitor or copy this Website or its content. The Customer must not impair the proper functioning of this Website by any means whatsoever, including, in particular, by intentionally overloading Deutsche Messe’s system infrastructure.
Deutsche Messe will investigate any illegal and/or unauthorized use of this Website, including, in particular, any unauthorized Ticket purchases, any unauthorized framing or linking of this Website, and any unauthorized use of any robot, spider or other software, and will take all appropriate legal steps, both at civil and criminal law.
Deutsche Messe is the issuer of the Tickets. The contractual relationship created by the purchase of such Tickets exists exclusively between the Customer and Deutsche Messe.
The Customer first creates a user account at Deutsche Messe. The Customer can then purchase Tickets from Deutsche Messe.
By clicking on the relevant button and submitting an order, the Customer makes a legally binding offer to enter into a contract for the purchase of Tickets. Before submitting the order, the Customer must enter certain details including, in particular, the number of Tickets required, the Customer’s correct e-mail address and shipping address and all information necessary for processing payment.
Once the order has been submitted and received, the Customer will receive a purchase confirmation e-mail. No contract ("Contract") for the purchase of Tickets is formed between the Customer and Deutsche Messe until the above-stated confirmation e-mail ("Purchase Confirmation") is sent out to the Customer.
The purchase confirmation also includes the invoice and the ordered Tickets in PDF format.
The Customer is also provided with the Tickets in PDF format and as a wallet ticket for downloading in his user account.
In printed form (print@home procedure), the PDF entitles the Customer to enter the Exhibition Grounds on the relevant event days. The Customer can save the wallet ticket on a mobile device and use it as an access medium.
If the event provides for the personalization of Tickets, the Tickets must be personalized as part of a registration process.
After creating a user account, the Customer can log in to the ticket shop and purchase a ticket personalized in his name (e-ticket). He can also order Tickets in the form of registration codes for third parties.
Tickets ordered by the Customer for him/herself will take the form of PDF-format e-Tickets personalized in the Customer’s name. The printouts of the PDF Tickets (using print-at-home method) are valid for admission to the exhibition grounds. Mobile wallet Tickets sent out with the Purchase Confirmation can be stored on a mobile device. The Customer can then use the wallet Tickets directly to gain admission to the Exhibition Grounds.
If the Customer indicates during the ordering process that he/she is purchasing Tickets for third parties, the Tickets in question will be sent out to the Customer as registration codes along with the Purchase Confirmation. The Customer can then forward the registration codes to third parties. In order to attend the event, third parties who receive registration codes must first register on the event website using their registration codes. Once registered, they will receive their Tickets via e-mail. Note: Registration codes themselves are not valid for admission to the event.
Once purchased, Tickets (including registration codes) are generally non-returnable. In other words, each order for Tickets becomes legally binding as soon as the Customer receives the Purchase Confirmation, with the result that the Customer is then legally required to take and pay for the Tickets supplied. Unregistered and/or unused registration codes are non-refundable.
The sole exception to this is when the event to which the Tickets relate is (a) canceled or (b) postponed. In these cases, the original Customer has the right to a refund of the Ticket price actually paid. In such cases, the Tickets do not need to be returned; they will be automatically invalidated. Damages claims for wasted-expenditure loss (reliance loss) are expressly excluded.
Loss of the Tickets does not give the Customer any right to a refund of the Ticket price.
Right of cancellation
Any Customer who is a consumer as defined by section 13 of the German Civil Code (BGB) has a 14-day period within which he/she may revoke his/her declaration of legal intent to enter into the Contract, without any requirement to state reasons. To exercise this right, the Customer must give notice of cancellation to Deutsche Messe within the 14-day period, either using the cancellation form provided (see cancellation form template below) or via some other written means of explicit declaration of intention to cancel (e.g. letter, e-mail or fax). The definitive time for determining observance of the above 14-day period is the time at which the cancellation form is sent or the declaration of intention to cancel is by other means issued to Deutsche Messe. The 14-day cancellation period starts at the time of contract formation, but not before Deutsche Messe has advised the Customer of his/her consumer rights, as required by law (section 312 j subsection 2 BGB in conjunction with Art. 246a section 1 subsection 1 sentences 1, 4, 5, 11 and 12 of the Introductory Act to the German Civil Code (EGBGB).
If the Customer wishes to exercise his/her consumer right of cancellation, he/she must do so within the above 14-day period and before the Ticket loses its validity; in the case of day Tickets, that means before the close of the event’s public opening hours on the day for which the Ticket is valid; and in the case of full-event Tickets, that means before the close of the event’s public opening hours on the last day of the event.
Consumer cancellations must be sent to:
Deutsche Messe AG
Tel.: + 49 511 89-37777
Fax: +49 511 89-32342
Consequences of cancellation by consumer
Once the consumer’s right of cancellation has been duly exercised, the Tickets affected will be blocked so that they are no longer valid for admission to the event. Once the cancellation is effective, Deutsche Messe will refund the Ticket price paid by the consumer without delay and certainly no later than 14 days after cancellation.
For the consumer, this 14-day refund period starts when his/her declaration of intention to cancel is issued, whether by sending the form or by other explicit written means. For Deutsche Messe, the period starts when the declaration is received. Deutsche Messe is free to select the means of refund. The cancellation and refund will be processed at no charge to the consumer.
Cancellation form template
In the event of cancellation in accordance with the above cancellation policy, the form attached at the end of this document may be completed and returned to Deutsche Messe. The use of the form is not mandatory. Notice of cancellation can also be given by other explicit written means.
All Ticket prices are subject to change without prior notice and include VAT at the rate required by law. The definitive prices are those stated on the Website at the time of ordering.
The total price, including VAT, is due and payable as soon as the Contract is formed. Payment can be made via credit card (Visa card, Euro MasterCard) or PayPal.
All Tickets remain the property of Deutsche Messe until payment has been made in full. If a credit card payment is reversed (charged back), the Tickets/registration codes will be automatically invalidated.
The issuer of the invoice is Deutsche Messe AG, Messegelände, D-30521 Hannover, Germany, VAT No. DE 115674754. The invoice will be sent to the Customer electronically as a PDF file together with the Purchase Confirmation.
By placing an order for Tickets, the Customer gives his/her agreement for the invoice to be issued and delivered electronically. The Customer has no right to invoice issuance in hardcopy form.
In the case of questions regarding payment, please contact Deutsche Messe directly (firstname.lastname@example.org).
Tickets and registration codes are sent at the risk of the Customer as PDF files via e-maildispatched together with the Purchase Confirmation at the time the Contract is concluded. In addition, the Tickets and registration codes are provided in the user account. On receiptof the Tickets, the Customer must immediately check them for correctness and completeness. In particular, the Customer must check the name of the event, the event dates and times, and the quantity and price of the Tickets and must lodge any complaints to Deutsche Messe within three working days in writing via e-mail.
The ordered Tickets will be delivered directly to the Customer using the print-at-home method.
Unauthorized duplicates of print-at-home Tickets are not valid for admission to the event. Resold print-at-home Tickets are likewise not valid for admission to the event. Each Ticket has a single-use barcode that is electronically invalidated by a barcode scanner when the Ticket is presented for admission. It is therefore not possible for additional individuals to again admission to the event using duplicates of the barcodes.
If duplicates of a print-at-home Ticket are presented, Deutsche Messe reserves the right to refuse admission to the holders of the duplicates and/or to the holder of the original Ticket. Deutsche Messe further reserves the right to demand payment by the Customer of the full purchase price in respect of all unauthorized duplicates that have been made of the Customer’s print-at-home Ticket as a result of fault on the part of the Customer.
Print-at-home Tickets should be treated with the same care as cash or conventional Tickets and should be stored in a safe place in order to prevent possible misuse. Deutsche Messe accepts no responsibility whatsoever for any loss and/or misuse of Tickets.
Deutsche Messe is liable without limitation only for those losses suffered by the Customer that are the result of intentional or grossly negligent conduct on the part of Deutsche Messe.
Deutsche Messe is liable for slight negligence only in the case of breach of material contractual duties or obligations. In such cases, Deutsche Messe’s liability is limited to losses suffered that are typical for the type of Contract, are foreseeable at the time when the Contract is concluded and are caused directly by the breach of duty. This limitation of liability also applies to breaches of duties or obligations by Deutsche Messe’s legally authorized representatives and/or vicarious agents.
The above-stated limitation of liability does not affect liability for culpable bodily injury, injury to health or death.
While Deutsche Messe endeavors at all times, subject to technical feasibility, to operate the Website free of disruptions and faults, it makes no representations and gives no warranty regarding the undisrupted, fault-free operation of the Website. Deutsche Messe likewise makes no representations and gives no warranty that the Website is free from viruses or other factors that might potentially cause faults or outages. Consequently, Deutsche Messe accepts no liability whatsoever for disruptions, faults, viruses or other factors that may impair the operation of the Website.
The purchase of Tickets for the purpose of resale is prohibited.
The EU Commission provides a platform for out-of-court online dispute resolution (ODR plat-form), which can be accessed at https://ec.europa.eu/consumers/odr .
Deutsche Messe AG is neither legally obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board pursuant to the German Consumer Dispute Resolution Act (VSBG).
The place of jurisdiction for all lawsuits arising from or in relation to the Contract is Hannover, Germany, if the parties are traders (Kaufleute) within the meaning of the German Commercial Code (HGB), legal persons under public law or separate accounting entities under public law, or if at least one of the parties has no general place of jurisdiction in Germany, has since entering into the Contract changed his/her/its domicile or habitual place of residence to a location outside Germany or if his/her/its domicile or habitual place of residence is unknown at the time when legal proceedings are instituted. Deutsche Messe may also elect to file proceedings in the general place of jurisdiction of the Customer. The place of performance for all obligations arising from this Contract is Hannover, Germany.
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